10% of conflict is due to difference of opinion, 90% is due to tone of voice. This specialised session is focused on the delicate window during which one can address conflict before it develops into a factions or formal HR procedures. There are two main areas of focus: dealing with conflict as a manager; and dealing with challenging behaviour as a team or as a team member. It is an evidence based training built on the principles of motivational interviewing (M.I.)
Emotional well-being is at the heart of personal contentment. In a professional sense, it accounts for nearly 90 percent of what moves people up the ladder when IQ and technical skills are roughly similar ('What Makes a Leader', Harvard Business Review). Through a fun and experiential programme, I offer an opportunity to grows in the areas of self-reflection and empathy. Click below for more details.
Reflective practice is a way of exploring your own experiences to improve performance and contentment. There are two main components to covered in this session: 'Self Awareness' and 'Self Care'. The former is focused on interpersonal skills, in particular reflective listening and empathy. The latter offers a space to reflect on the need to look after ourselves, especially when working in highly pressurised or emotive environments.
Time: 1hr introduction - 5 days advanced programme
MI is a conversation about change. Research has shown M.I. to be helpful with a wide range of client groups and issues. It can be applied in collaboration with those who are looking to make a lifestyle change, such as pursuing a healthier diet, or more challenging issues such as addiction. As a member of global organisation MINT (Motivational Interviewing Network of Trainers), I offer training at beginners, immediate and advanced level. Click below for more details.
As a senior manager in the area of education, William has worked successfully with at-risk young people and their families for over ten years. He has held leadership positions in extremely challenging environments in Mississippi, Dublin and Limerick. William has contributed to national policy, presented before the OECD and delivered a talk from the TED stage. He has a Masters of Education from the University of Notre Dame. He is a member of the global Motivational Interviewing Network of Trainers (MINT).