Managing Conflict

Time: 2-8hrs

10% of conflict is due to difference of opinion, 90% is due to tone of voice.  This training offers support to managers dealing with conflict - specifically addressing conflict before it develops into formal HR procedures - and to team member, who work in aggressive environment or with a high-risk client group. . The training is built on the evidence based principles of Motivational Interviewing (M.I.).

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Emotional Intelligence

Time: 2-4hrs

Emotional well-being is at the heart of personal contentment. In a professional sense, it accounts for nearly 9/10 of what moves people up the ladder when IQ and technical skills are roughly similar ('What Makes a Leader', Harvard Business Review). Through a fun, interactive and experiential programme, I offer an opportunity to grows in the areas of self-reflection and empathy. 

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Reflective Practices 

Time: 2-4hrs

Reflective practice is a way of exploring your own experiences in order to improve performance and contentment. There are two main components covered in this session: 'Listening' and 'Self Care'. The former is focused on being present with those around us and the perception required to identify the real message being communicated. The latter offers a space to reflect on the need to look after ourselves, especially when working in highly pressurised or emotive environments. 


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Motivational Interviewing


Time: 1hr introduction - 5 days advanced programme

MI is a conversation about change. Research has shown M.I. to be helpful with a wide range of client groups and issues. It can be applied in collaboration with those who are looking to make a lifestyle change, such as pursuing a healthier diet, or more challenging issues such as addiction. As a member of global organisation MINT (Motivational Interviewing Network of Trainers), I offer training at beginners, immediate and advanced level. Click below for more details.

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As a senior manager in the area of education, William has worked successfully with at-risk young people and their families for over ten years. He has held leadership positions in extremely challenging environments in Mississippi, Dublin and Limerick. William has contributed to national policy, presented before the OECD and delivered a talk from the TED stage. He has a Masters of Education from the University of Notre Dame. He is a member of the global Motivational Interviewing Network of Trainers (MINT).